Returns & Refunds

Returns FAQs

My product has a different price than when I first put it in my cart. Why?

When you check out, you will be charged for the current product price. If you put something in your cart and return a week later, it may cost more or less than it did a week ago. You may always return a product for a full refund per our Refund Policy (below).

What's your pricing guarantee?

Family Video strives to ensure prices on our site are as competitive and accurate as possible. However, due the tens of thousands of products listed, a small number of these products may be mispriced. When we identify an order pricing inconsistency, we will either contact the customer for instructions or notify them of the item cancellation and refund.

Return Policy

At Family Video, we are committed to your satisfaction. If any item is damaged in shipping, defective from the manufacturer or incorrectly shipped, please return it within 30 days of receipt for full refund or replacement.

Within 30 days of receipt, any unopened item may be returned for credit or replacement.

To return an item, please ship items to address listed below:

Family Video
2500 Lehigh Avenue
Glenview, IL 60026