Where Can I Buy Family Video Gift Cards?
Family Video Gift Cards can be purchased in any of our 750+ Family Video stores, in any whole dollar amount from $1 to $100. For a list of stores near you, use our Store Locator page.
Family Video Gift Cards can be purchased online in several whole dollar amounts. For all the Gift Cards we offer online, click here.
Gift Card FAQs
Where can I use my Family Video Gift Card?
Family Video Gift Cards can be redeemed online at FamilyVideo.com or in-store on any of Family Video's 550+ stores nationwide. For a list of stores near you, use our Store Locator page.
Do Family Video Gift Cards expire?
Family Video Gift Cards never expire. The amount on the card will only decrease as items are purchased.
Are there any dormancy fees on Family Video Gift Cards?
There are no dormancy fees on the balance of Family Video Gift Cards. The amount on the card will only decrease as items are purchased.
How do I add more money to my card?
Family Video Gift Cards can be reloaded at any Family Video store nationwide. At this time, Family Video Gift Cards cannot be reloaded online. For a list of stores near you, use our Store Locator page.
What if my online purchase is greater than the amount on my Family Video Gift Card?
If your purchase price exceeds the amount on your Family Video Gift Card, we will charge your credit card for the remaining amount.
What if my online purchase is less than the amount on my Family Video Gift Card?
If your purchase price is less than the amount on your Family Video Gift Card, the remaining balance will be available for future purchases.
How do I use my Gift Card at FamilyVideo.com?
When you are in the checkout process, there is a field for Gift Cards on the payment page (the same page where you enter coupon/credit card information). You can enter the 16-digit number on the back of your Gift Card in the "Gift Card Number" field.
How do I return something I bought online with my Gift Card?
The same way you return any online purchase to us - within 30 days of receipt, any unopened item may be returned for credit or exchange. Refunds go directly back to your Gift Card and are available immediately. (View our full Return Policy.)
How do I check my Gift Card balance?
Click here. You will be asked to sign-in to your account in order to check your balance.
How much money can I put on my Gift Card?
Family Video Gift Cards can be purchased/reloaded for any whole dollar amount from $1 to $100.
What if my card is lost or stolen?
If your Family Video Gift Card is lost or stolen, contact Customer Service. Once your card has been deactivated, we will reissue you a new card holding the old card's unspent balance.
Can I use multiple Gift Cards on one order?
Yes, you can use up to 5 Family Video Gift Cards on an order. Family Video Gift Cards are used in the order they are entered. The Order Confirmation screen will show how much was charged to each Family Video Gift Card, as well as its remaining balance.
Can I use my Gift Card to buy another Gift Card?
Family Video Gift Cards cannot be used to purchase other Family Video Gift Cards.
Should I keep my Gift Card if I've exhausted all funds on the card?
You should keep your Family Video Gift Card even if it has a balance of $0.00. If you return products you've purchased with the card - or your products become unavailable to ship - the refund will be applied to the Family Video Gift Card used during purchase.
Are Gift Cards taxed?
Family Video Gift Cards are not taxable, but some states tax the shipping & handling charges from these orders. The cost of these taxes are included with our shipping fees.
What delivery options are there for Gift Cards?
Family Video Gift Cards are shipped by the same methods as our other products. Cards ordered with our standard shipping option should arrive within 10 business days, UPS Ground orders usually arrive within 3-5 business days, and UPS Air orders usually arrive within 2-3 business days.