Job Descriptions - Family Video
Customer Service Representative
Full or part-time
Hourly compensation plus commissions
Handles store operational tasks and sales goals as delegated by Store Management
Provides exceptional customer service to all customers
Assistant Manager
Full-time
Manages store when Manager or Manager-In-Training is not on duty
Acts as a prime Customer Service Representative in the store and lead by example for other CSRs
Helps Manager see that all policies and procedures are followed
Performs retail management functions
Manager-In-Training
Full-time
12-16 week training program in anticipation to Store Management promotion
Acquires proficiency in all functions of the Store Manager
Develops necessary leadership skills for store management
Manages store when Manager is not on duty
Acts as a prime Customer Service Representative in the store and leads by example for other CSRs
Helps Manager see that all policies and procedures are followed
Performs retail management functions
Store Manager
Full-time
Salaried position (30k and up) with potential monthly and quarterly performance bonuses
Handles the day-to-day organization of running the store
Establishes and maintains a fun, friendly store atmosphere for our customers
Trains and evaluates employees on all aspects of their jobs and develops leadership skills in MITs and Assistant Managers
Establishes and maintains an environment that fosters positive attitudes, a strong work ethic, and fair and firm handling of all situations
Establishes and maintains positive employee morale by working hard, displaying excellent organization skills and problem solving abilities,
and treating all employees with respect
Ensures accuracy and security in the handling of the stores cash and maintains inventory control
Drives and increases in store revenue
Schedules staff efficiently and fairly
Ensures that all store operations are handled efficiently and consistently; with the minimum amount of staff necessary to accomplish daily tasks
Instills in all employees a firm understanding of and belief in the company philosophies and why we run our stores the way we do
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