How do I become a member at Family Video?
It’s free and easy to have a rental account with any Family Video. All you need is a driver’s license or state ID and a phone number that we verify. Signup only takes a few minutes in the store. Best of all:
For the first month, everything you rent is half-price!
You must be at least 18 years of age to establish your own account. We do not offer online membership signup, mostly because it only takes a few minutes to sign up as a new member in the store.
Is my Family Video account good at more than one Family Video store?
You are welcome to apply for a membership at multiple stores, but each store functions independently of all other Family Videos. That means each store account you have is good only at that particular Family Video, and videos should be returned at the store of rental.
When is Family Video open?
Most Family Videos are open 10 AM until midnight every day, though Christmas Day we are open from noon until midnight.
How can I find out if a movie is available at Family Video?
To view a listing of current titles, go to www.famvid.com and select the “New Release” button. All titles released over the past year are grouped by month of release.
To find out about all future or past video releases, we recommend www.imdb.com for the most complete archive of movie information on the web, including video release dates. Keep in mind most movies play in theaters for several months before a video release date is announced.
To inquire if Family Video carries a specific title, it is best to call the store you like to shop at and ask about the title’s availability. Go to www.famvid.com and select “Locate Us” for a listing of store addresses and phone numbers.
If you would like to special order a specific title for rental or purchase, you may ask any customer service representative at any Family Video for more information on the ordering process.
I want to find out when my rentals are due back. Can I access my Family Video account online?
At this time we do not have the ability to allow customers to access account information online. It is best to call or visit the store you like to shop at to ask about account information (title availability, extended rental charges, due dates, and so on). Go to www.famvid.com and select “Locate Us” for a listing of store addresses and phone numbers. Rentals are due anytime before midnight of the due date.
Can I reserve a movie at my local Family Video?
If you call your local Family Video and we have a rental item in stock you would like to reserve, we will reserve it at the counter in your name for up to 1/2 hour to give you an opportunity to pick it up.
May children under age 17 rent R-rated films or M-rated games?
Only with parental consent may children rent R-rated movies or M-rated games. We will not rent R-rated movies or M-rated games to those 17 or under without parental consent noted on the account.
What is the “Half-Off Card?”
The Discount Movie Rental Card entitles the customer to half-price rentals for 30 days. It takes effect the day you buy it. Discount Cards are available for purchase at all Family Videos. We do not give you a card, but rather apply it to your account through our computer system. See your local Family Video to inquire about purchasing a Discount Card. Prices vary by market.
Are gift cards good at all stores?
Yes, if you purchase a gift card from a Family Video store, it is good at any of
our locations.
I noticed a new store under construction in my community. When will it be open?
Most Family Video stores are open within 90 days from ground break. Once you see the roof going up, it’s usually about 4 weeks from opening.
I saw a “For Lease” sign at a Family Video building. How do I inquire?
You may email Tracy Crowley at tracy@familyvideo.com (847-904-9052) or email Andy Broccolo at andy.broccolo@familyvideo.com (847-904-9013) to inquire about lease spaces on Family Video property.
Who can I communicate with about advertising at Family Video?
Email Raelene Ohanesian at raelene.ohanesian@familyvideo.com for more information on Family Video advertising.
How can I solicit my film to be carried by Family Video?
If you or your company would like us to consider merchandising your film for sale and/or rent at Family Video, please follow these guidelines:
Send the following items to:
Family Video
c/o Chico England
1022 E. Adams St.
Springfield, IL 62703
- Company or personal information including name, address, telephone number(s), etc.
- Screening copy of your film for us to review. (Film will NOT be returned).
- Brief synopsis of the film.
- Pricing and availability information.
Does Family Video offer franchise opportunities?
Though we appreciate the interest, as a privately-owned company Family Video does not offer franchise opportunities at this time.
I did not find the answer to my question. How do I contact Family Video Corporate Headquarters?
To contact Family Video Corporate Headquarters regarding Family Video stores or Family Online, complete the information below:
Family Video Corporate Headquarters
2500 Lehigh Ave.
Glenview, IL 60026
(847) 904-9000
Map It!
Questions about your movie or game order?
Call 1-888-332-6843
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